Why Is My Withdrawal Transaction Pending?

Antoni

Last Update 8 mesi fa

Upon submission of your withdrawal request on OxaPay, the platform employs a robust security system that initiates a comprehensive verification process.

During the verification process, various security measures and protocols are employed to confirm the authenticity of the request. This may include account details, transaction history and other relevant information. 


After the checks mentioned above, if your transaction is pending, it may be due to one of the following reasons:
-Security check
There is the possibility that our security system detects a suspicious transaction after examination and puts these transactions in a pending state until further detailed investigations are conducted

-Underpaid
The transaction amount should be less than the invoice that you create.

-Network congestion

During this period, you may encounter delays in payment processing as a result of network congestion. We understand the frustration this may cause and appreciate your patience as we expedite transaction confirmations. Your funds remain secure, and we're committed to ensuring a smooth experience for you.

-High Network Fees

It's possible that increased network congestion has led to higher fees imposed by the network and according to this problem from the network, possibly your transaction has a short delay.


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